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• ★ ★ ☆ ☆ ☆

  Good job on the actual preparation and services day of interment, but horrible communication and lack of follow-through before & after. Not what is needed or expected from an organization that should shepherd a grieving family through a difficult process. Their after-hours emergency phone service is awful, nobody responds. They don't know the newspaper's holiday schedule and give wrong information, as if they've never encountered a 3-day weekend before. And I'm still waiting for some information that was promised, and have had no response to 2 follow-up emails. They added to my stress rather than relieving it, despite all the marketing materials promising they are "fully committed to service beyond expectation."

  Added December 04, 2016 by Donna B
• ★ ★ ★ ★ ★

  My family and I had a very positive experience with Butterworth. My father died on a Friday night ad the team at Butterworth was very responsive and communicative throughout the weekend ensuring that arrangements could be made early the next week. After being warned from family and friends that funeral homes constantly try to up-sell we were happy that the team at Butterworth listened to and accommodated our needs without adding additional pressure. Furthermore we had special requirements for a Baha'i funeral which they accommodated. Highly recommended.

  Added November 16, 2016 by Ben Grimes